Risk Free Guarantee

Buying aquarium plants online should feel simple, safe, and completely risk-free.

At Widquatics, we stand behind every order with guarantees designed to remove hesitation and give you confidence. Whether you're trying your first aquarium plant or designing a full aquascape, we have you covered!

We grow all of our plants in-house, which means stronger, healthier plants with less shipping stress and a higher success rate in your aquarium. By having full control over the quality of our plants, we are able to confidently back our plants with the best guarantees possible.

And if something still doesn’t go as expected, we’ll make it right.

🌱 Live Arrival Guarantee (DOA Policy)

We guarantee that your plants will arrive alive and in healthy condition.

If any plant arrives dead on arrival (DOA), we’ll take care of it quickly and fairly.

How to Submit a Claim

If there’s an issue with your order:

Email jordan@widquatics.ca within 2 hours of delivery
Include clear photos of the affected plant(s)
Photos should show the plants in their original packaging

If something comes up and you miss the 2-hour window, reach out anyway—we’ll always do our best to help.

What Qualifies as DOA?

A plant is considered DOA if it arrives in a condition where it is clearly non-viable.

Some minor leaf damage, melting, or shipping stress can be normal (especially depending on the species) and may not qualify as DOA. In many cases, these plants will fully recover once introduced to your aquarium.

If a plant arrives stressed but has a reasonable chance to recover, we may recommend giving it time. You’ll still be fully covered by our 30-Day Growth Guarantee if it doesn’t bounce back.

Our goal is simple: We want you to end up with healthy, thriving plants.

What You’ll Receive

Approved DOA claims are issued as store credit for the affected plant(s), based on the shipping method selected:

Standard Shipping (3-7 days): 100% store credit
Express Shipping (1-2 days): 150% store credit

We offer enhanced coverage on express orders because we know how frustrating DOAs can be, especially when you’ve paid for faster delivery. The additional credit is our way of making up for the lost time and inconvenience.

Store credit does not expire, so you can reorder whenever you're ready.

Important DOA Notes

Coverage applies only to affected plants, not the full order
Shipping fees are non-refundable
Delivery timing is based on the courier’s delivery confirmation
Customers are responsible for monitoring tracking and being available to receive the package
Free or bonus promotional plants are not covered under this guarantee.

Delays due to missed deliveries or failure to receive the package promptly do not qualify for DOA coverage.

Shipping Protection Comes Standard

We take shipping seriously and put extra care to ensure our plants are packaged and shipped in a manner that gives them the best chance of thriving. We do this on all orders, regardless of shipping method selected, and always free of extra charges.

Depending on weather conditions, your order may include (free of charge):

Heat packs or cold packs
Insulated packaging
Adjusted shipping timing to avoid extreme weather

If necessary, we will proactively delay your shipment and notify you to ensure your plants travel under the best possible conditions.

Our Approach

Every claim is reviewed with care and fairness.

While each situation is unique, our priority is always the same:
to make sure you feel confident ordering from us again.

🌿 30-Day Growth Guarantee

We don’t just guarantee arrival — we guarantee success.

If your plant doesn’t survive or fails to show new growth within 30 days, we’ll replace it with another one of your choice (of equal or lesser value).

This guarantee is designed to give you the confidence to try new plants without worrying about wasting money, especially if you’re still learning or experimenting with your setup.

What Counts as “Growth”?

We define success as visible new growth or improvement.

It’s completely normal for many aquarium plants to go through a transition period after being introduced to a new tank. This can include melting or losing older leaves as the plant acclimates to your specific conditions (lighting, nutrients, temperature, etc.).

In most cases, healthy plants will rebound and begin producing new growth within 30 days.

If our plants fail to do that for you, you’re covered!

How to Submit a Claim

The guarantee covers a period of 30 days from the courier marked delivery date. Claims must be placed within 1 week from the guarantee period ending.

To submit a claim:

Email jordan@widquatics.ca
Include clear photos of the plant in your aquarium
Share a brief description of your setup (lighting, nutrients, etc.)

This information helps us better support you by offering recommendations and plant suggestions suited to your specific setup. It is not used to look for reasons to deny your claim.

What You’ll Receive

Approved claims are issued as a free plant discount code:

You’ll receive a discount code for a replacement plant of equal or lesser value. You can choose either the same species or try something new.
The code can be used on your next order (minimum order applies).
The code is valid for 7 days from issue.
Codes can be used alongside other promotions.

One free plant discount code will be issued for each eligible and affected plant. Free or bonus promotional plants are not covered under this guarantee.

Customer Responsibilities

We keep this guarantee simple and customer-friendly.

We just ask that you:

Plant your plants in a timely manner after delivery
Do your best to care for them based on your knowledge and experience level

This policy exists to help you grow in the hobby, not to penalize you for learning.

Our Approach

This guarantee is built on trust.

We grow our plants ourselves and are confident in their quality. But we also know every aquarium is different and sometimes things don’t go as planned, and that’s part of the process.

If you’re willing to order from us again, we’re more than happy to support you with replacement plants.