Shipping Policy

We take shipping seriously.

Aquarium plants are living products, and careful handling during packing, shipping, and delivery is one of the most important parts of ensuring they arrive healthy and ready to thrive in your aquarium.

Our goal is simple: ship your plants quickly, safely, and affordably anywhere in Canada.

Shipping Within Canada🍁

At this time, we ship Canada-wide only.

Shipping rates are offered as affordable flat-rate pricing based on your location. Rates may vary depending on destination, but always include the cost of careful packing, insulation, and heat or cold packs when required. We don't believe in charging extra for essential shipping materials needed to protect your plants in transit.

We work hard to keep shipping as affordable as possible while making sure your plants arrive in the best possible condition.

Processing & Shipping Schedule

Orders are typically processed within 1–2 business days.

Live plant orders are generally shipped Monday and Tuesday. In some circumstances, orders may also ship Wednesday when transit times allow for delivery before the weekend.

Orders placed after Sunday at 3:00 pm (ET) are typically scheduled for shipment the following week.

Our shipping schedule may be adjusted based on destination, weather conditions, and expected transit time in order to protect plant health.

Shipping Methods

At checkout, customers may choose between two shipping speeds:

Standard Shipping: 3–4 business days, includes 100% DOA
Express Shipping: 1–3 business days, includes 150% DOA

These are estimated transit times after courier pickup and do not include order processing time.

Transit times are average estimates and may vary depending on location, weather, and courier conditions—particularly for remote destinations.

Learn more about our Risk Free Guarantee.

Carrier Selection

We work with multiple carriers including Canada Post, UPS, Purolator, and FedEx.

The carrier used for your order is selected by us based on destination, transit time, weather conditions, and reliability.

Our priority is always choosing the shipping option that gives your plants the best chance of arriving quickly and safely.

Tracking

All orders include tracking.

Once your order has been packed and received by the courier, tracking information will automatically be emailed to you.

Please note: You may receive a shipping confirmation email as soon as a shipping label is created. This does not always mean the courier has received or processed the package yet. In some cases, tracking updates may take a little additional time to appear.

Weather & Seasonal Shipping

We ship plants year-round.

When needed, we include insulation, heat packs, or cold packs at no extra charge, regardless of the shipping method selected.

In cases of extreme weather, we may temporarily hold an order and ship during more favourable conditions. If this happens, we will contact you and keep you updated.

These decisions are made to protect your plants and improve the likelihood of successful delivery.

Free Shipping

We offer free shipping on qualifying orders over $109.99 before tax.

Free shipping orders are shipped using the carrier and service level we determine to be most appropriate based on destination, weather, and transit conditions.

All free shipping orders are covered by our 100% Live Arrival Guarantee.

In rare cases, some remote locations may require additional shipping charges. If this applies to your order, we will contact you before processing and offer options such as an updated shipping quote, an alternative shipping method, or order cancellation.

Customer Responsibilities

To help ensure the best outcome for your plants, we ask that customers:

Monitor tracking information after shipment
Be available to receive the package on the courier’s first delivery attempt
Bring the package indoors promptly after delivery

Our Live Arrival Guarantee requires claims to be submitted within 2 hours of the courier’s marked delivery time.

This helps ensure that plant condition is assessed as close to delivery as possible.

PO Boxes & Shipping Addresses

At this time, we do not recommend shipping live plants to PO boxes.

If a PO box is entered at checkout, we may contact you to request a physical street address before processing your order.

Customers are responsible for ensuring shipping information is accurate at checkout.

Orders shipped to an incorrect or incomplete address provided by the customer may not qualify for Live Arrival coverage.

If we notice an issue before shipment leaves our facility, we will always do our best to help.

Order Changes

Need to make a change to your order? No problem!

Email us at jordan@widquatics.ca as soon as possible.

We will do our best to accommodate changes to shipping addresses, product selections, or order details as long as the order has not yet been processed and shipped.